Information on cookies, privacy and personal data protection
[first publication: 23.05.2018; last revision: 18.06.2018]
We have always, on principle, respected your right to privacy, and we want you to know that our website has been designed from the beginning to respect this right and to keep your data safe. In order to be able to benefit from our services and products, and in order for the services that we offer to be what you want, it is also necessary to collect some personal data; we ensure you that all data we keep is the minimum that we need and that we rely on legal grounds.
Cookies and deleting cookies
In order to give you a pleasant viewing experience, our website uses small files, called cookies, that it places on your computer, tablet or phone. Without them, for example, the website may bother you with dialogue boxes, with the same message, on each of your visits. These are functional cookies, which are only used to ensure the correct functioning of the site. These cookies can’t be rejected.
If you wish, you can delete all your cookie data right now, using their individual delete feature, which you can find in your browser’s list of options. However, you must know that the next time you use the website, the necessary cookies will be placed on your device again (and you will be able to delete them again each time).
What personal data means
Personal data is considered to be the data related to a person that makes it possible to identify the person through the link between that person and the aspect that can identify him or her. Examples of such data are: name, surname, IP, e-mail address, video or photo image that allows the person’s identification, etc. For example, your email address, which you send us by using the contact form in order to send us a message, is part of the personal data category because, if we were detectives and not just some people passionate about food and healthy sweets, we could find out who you are by using it.
What data we collect
The personal data that we collect is solely what we need in order to accomplish our objective (that is, to make sure that our delicacies reach you), that the site is secure and spam-free and that we are legally in order with our accounting documents. Generally, we collect and process the following personal data: first and last name, email address, telephone number that you choose to give us in order to communicate (work or home), IP address if you leave us comments (in order to prevent spam) etc.
Why do we process this data?
We process this data for the legitimate purpose of accomplishing our business’ objective, including:
- to facilitate your access to our services;
- to provide you with information about the services / products we offer and which might be of interest to you, as well as promotions and special offers;
- to produce statistics and measurements that help us understand how we can improve the quality of the services / products we offer;
- to improve the quality of our services and products and, eventually, to develop new ones;
- to comply with the law (for example, we need to issue tax documents and for that we need your data);
- to ensure an improved security of our website and to protect you against possible cyber-attacks, fraud and abuse.
How we use your personal information
It is important to know that we will not use your personal data except for the purpose for which you agreed with us. Thus, we will use your email address for commercial communication, if you have previously contacted us for an offer and agreed to allows us to contact you in the future. We will forward the tax documents to the email addresses you give us, as well as various important notifications which we consider to be of interest to you (for example, if we have a new product or a special offer that we believe might interest you).
Your data is safe with us
You also have to know that to some of your personal data to companies that help us have access, for example, for accounting and for maintaining and hosting the site. These companies are trustworthy and that’s why we work with them. Your personal data is stored in databases to which only authorized people have access. The databases that store the data you provide through the contact forms on the website are stored on a secured server, located in a protected data-center (ISO 27001, security access systems, video monitoring, etc.). The access of authorized people to your data is only for the purposes for which this data has been provided by you and for the maintenance of the systems that store and protect your data.
In the event that your data is requested, for whatever reason, formally, by state representatives, the data will be provided to them according with the law, in which case they will be held responsible for your data protection.
Your personal data will never be sold to any third party either individually or as part of any database.
For how long do we keep your data?
- Generally, we keep contact information for a period of 36 months after we cease processing. For example, if we no longer communicate with you for three years, we will delete your data, but if you return, it will be collected again.
- Billing data remains in the archives for the legally binding period.
- We have also set Google Analytics not to keep the collected data about your visits on the website for more than 36 months, but if you return to the site, it will be collected again;
- Cookies have a short life of only 30 days, after which the website will ask you again if you agree with them, at your first visit after this time period.
Our website uses the HTTPS protocol, which encrypts the transmitted data (for example, through the contact forms on the website). This means that, in the unlikely event that this data would be intercepted, it could not be read by a third party.
You have control over how your data is used
You can always request access to the data we have about you (contact details, here »), and you will receive them by e-mail in an easy-to-read format. You can also request for your data to be deleted from the database at any time. However, you must know that if you later wish to benefit from the services offered on our website, you will need to provide us with this data again. You can ask us for a list of the data we have about you, and you will receive it within 30 days of receiving the request. You can oppose processing and you can contact your competent authorities here if you think we are not properly handling your personal data.
If you have a question, please use the form below: